Circuit City Selects HighJump Software's Supply Chain Execution Solution to Improve Customer Service
Leading home electronics retail chain selects Warehouse Advantage Suite to streamline operations at all seven U.S. facilities
Throughout the search process, Circuit City demanded that each prospective solution provider demonstrate the merits of its system. In addition to flexibility, scalability and adaptability, Circuit City required a solution that would not only address current business issues simply and cost effectively, but also respond to future changes in business and customer requirements. In addition, Circuit City is confident that HighJump's SCE solution will help meet its strategic long-term business goals.
"With seven warehouses shipping a total of approximately
3.5 million packages per day, we needed to be sure that our SCE solution
would be adaptable and flexible enough to meet our stringent business
criteria and ensure end-to-end customer satisfaction," said Dennis
Bowman, senior vice president for Circuit City. "We view every component
of the supply chain as our 'customer base.' The end goal, of course, is
to deliver unparalleled
customer service. It was clear after our in-depth research and analysis
that HighJump was the best vendor to meet our expectations and our customers'
needs."
The win at Circuit City adds to HighJump's established momentum:
12 consecutive wins in one quarter against the competition, the introduction
of The HighJump Challenge™,
and the company's strong record of successful implementations spanning
all industries. With a laser focus on meeting the needs of its customer
base, HighJump is able to quickly and accurately assess the business requirements
of organizations like Circuit City, develop a
customized solution to meet the company's current business needs and easily
adapt to its future IT needs.
"Earning the trust of a household brand like Circuit City proves the business value of HighJump's uniquely adaptable architecture that guarantees a low cost of ownership and a high return on investment," said Chris Heim, HighJump's CEO and president. "While any vendor can talk about beating the competition, this win underscores the fact that HighJump is the leader to watch. Today's market is acutely aware of the need for adaptable SCE solutions that will truly deliver a significant ROI. Our Circuit City win is further testimony to HighJump's successful business strategy."
About Circuit City
With 595 Circuit City Superstores and 32 mall-based Circuit City Express
stores, Circuit City (NYSE: CC)
operates more consumer electronics specialty superstores in more markets
than any other retailer. Circuit City's online presence, CircuitCity.com,
offers an integrated clicks-and-mortar experience with a comprehensive
selection of consumer electronics, personal computers, movies, music and
games; extensive product information; and Express Pick-up, which allows
customers to order online and pick up in store. Circuit City's headquarters
are located in Richmond, Va.
About HighJump Software
Founded in 1983, HighJump Software is a premier provider of the most adaptable,
Internet-based supply chain execution solutions that deliver competitive
advantage to manufacturers, distributors, e-businesses, and third-party
logistics companies.
HighJump Software offers warehouse management and data collection solutions that can be easily and precisely tuned to fit the operational needs of mid-size organizations and divisions of Fortune 1000 companies. HighJump's supply chain execution systems are in use at more than 700 companies today. Headquartered in Eden Prairie, Minnesota, HighJump Software can be reached by e-mail at HJinfo@mmm.com; by phone at 877.445.4403; or by visiting the Web site at http://www.highjumpsoftware.com.
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